Claims

Reserv's goal is to help iFarm’s policyholders get back to what they want to be focused on – running their businesses – as quickly as possible and with as smooth and thoughtful an experience as possible during a frustrating time.

While policyholders experience speed and ease, iFarm experiences a whole new level of data transparency and analytics. Through this, Reserv empowers iFarm to continuously improve speed, cost, and customer satisfaction in all aspects of iFarm’s relationship with its policyholders, ranging from underwriting to helping policyholders address losses to fast payouts.

Boasting the largest dedicated network of specialist agricultural adjusters in the country, our highly experienced team provide comprehensive and expert claims services to our clients on all agricultural and associated rural industries.

We are able to tailor a unique claims proposition for each individual client that:

• Responds quickly so we can help policyholders keep their businesses running

• Promotes the importance of farmers and the rural community

• We respond proactively to customer needs and have developed handling arrangements to resolve the specialist and technical nature of claims in the shortest possible time

Skills and Resources

Our specialist adjusters are based within their local rural communities. Many members of our team come from agricultural backgrounds, as well as having insurance qualifications.

The rural economy is fantastically diverse and Crawford Agriculture can respond or pre-empt this dynamic with access to cross-class skills such as liability, fraud, subsidence, major loss, high net worth, environmental, renewable energy, contractors, chartered surveyors and solicitors.

Our ability to respond quickly to claims is supported by:

• Agricultural team licences for claims expertise in specialist areas such as crops, poultry, livestock, farm buildings and forestry

• Validation tools including an intranet database with technical information, policy wordings, philosophies and clauses